Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Solution Guarantee

  • Our team of specialists will try their best to reply to your support needs within about 1 hour. If, however, the issue you have experienced calls for help from our Administrators’ =Department,= we will address the ticket to the technician in charge and will write a reply to notify you.

  • Top quality support service
  • Top–quality Client Help Service

  • Our technical assist crew will be on shift for you day–and–night to to respond to all support request tickets that you send to us. We offer client help and support for all programs that are pre–configured on your server. These include our in–house developed Web Control Panel, the chosen Operating System and also the server administration panel (with regards to the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • An exhaustive and consistently updated article base is built into our in–house built Web Control Panel. It gives you quick tips about how to carry out all of the common web site management duties. The Help area gives you in–depth how–to content articles and step by step video training. You can gain access to the Help area by pressing the Help or Video buttons in the top right side of each Control Panel section.