Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Web Control Panel you will find an in–depth Help Center section offering lots of help articles and frequently asked questions. They are answered by our support team of well–trained technicians. Simply fill in your question and our smart system will give you the most suitable answer.

  • Top quality support service
  • How–To Video Clips

  • If you wish to see how an action is accomplished or how an issue is remedied, instead of just reading about it, take a look at our collection of step–by–step video tutorials. They address lots of different topics and will help you swiftly understand how to work with our Web Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 client support service with a one–hour support ticket response time guarantee. A team of knowledgeable technicians will be at your disposal to answer all the inquiries that you might possibly have. During non–peak periods, a reply will be supplied within just 20 minutes.