Client Support Channels
A 60–Minute Response Guarantee
Every single support request you send to us will be dealt with within maximum 60 min. If your trouble ticket or e–mail needs further assistance from a sysadmin, we will forward it and leave a note to inform you that your matter is being worked on. If you order the Optional Managed Services package, any of the tasks included there will be executed at a time of your choosing.
A Premium–Quality Technical Support Service
If you need assistance working with our Web Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server for you, do contact our tech support team at any moment via the ticketing system. Moreover, should you need help administering your server, you can make use of the Optional Managed Services package, that includes OS updates every week, problem troubleshooting and installation services, server monitoring and rebooting services, data backup hard drive storage space, etcetera.
A User–Friendly Help Area
Each Linux dedicated hosting server is fitted out with our free Web Control Panel, which boasts an exhaustive knowledge base and a collection of step–by–step video tutorials. Whenever you require help while working with the Web Control Panel, just hit the Help or Videos buttons situated in the top right corner.