The access to the customer and tech support that a website hosting company offers will tell you a lot about the services which they provide too. When you're allowed to use only email messages and tickets, you have most likely come across some reseller and not the web hosting supplier. When this is the case, you will have to wait for a couple of days to get a problem resolved since the reseller may not be checking their communication regularly or they may have to consult with the actual website hosting company for additional assistance. When the provider offers you various ways of communication with quick response time which are available anytime, they are almost certainly the top provider, not a reseller. Therefore you'll get timely assistance and high quality support as they'll have immediate access to the servers where your account is. No matter what the problem - technical or sales, it is generally better to get in touch with your web hosting company directly via your preferred way of communication.

24/7 Customer Support in Website Hosting

We acknowledge the significance of receiving assistance right away, that's why our website hosting services include 24/7 technical support plus several options for communication. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and consult with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up ordering a service that you cannot use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it requires more investigation. In contrast to the majority of suppliers out there today, we reply to all the tickets within one hour, so you will not need to wait for an entire day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to receive well-timed help, in particular when your web site is not working effectively for whatever reason. All our semi-dedicated services come with 24/7 customer and technical support, so in case anything happens, you can use several methods to contact us - telephone line with multiple local numbers around the world, live chat, email messages and tickets. The first two options are for billing, pre-sales and basic matters, so in case you do not have an account yet, for example, you can get extra details for our services, or we will help you with less difficult technical issues. The next two options are for solely technical matters or anything that's more time-consuming as it is much easier to track the correspondence between you and our tech support team. The warranted maximum response time for them is just an hour, the typical one - 15-20 min, so you won't have to wait for an entire day so as to receive support as you may have to do with other providers.

24/7 Customer Support in VPS Web Hosting

Each virtual private server plan that we provide comes with 24/7 customer and technical support, therefore if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different methods of communication - phone support with a couple of local numbers globally, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems as it is much easier to keep track of what is going on. The maximum warranted reply time for all email messages and tickets is an hour, yet it hardly ever takes that long to get support. If you add the Managed Services upgrade that we supply, our admins can also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to have prompt support in general, let alone when you manage an entire server, so every single dedicated server that we supply includes 24/7 support with one-hour reply time warranty regardless of the situation. The service is free of charge for all the difficulties with your server or the software that was installed by our admins during the setup, so you're able to contact us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you can send an email message, and the actual reply time for either rarely surpasses 30 minutes because we have admins available twenty-four-seven. If you need general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on three different continents or you may use our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you can include to your server package through the billing Control Panel.